Health insurance can feel like a maze. Plans, deadlines, and paperwork can leave people unsure where to start or who to ask. At 316 Health Insurance, that first step is often a conversation with Riley, our client care coordinator.
In her video, Riley shares what she does each day and why it matters. Here is a look at her role in her own words.
Riley is often the first person a client meets when they walk into the office. She takes that seriously. Her goal is to create a positive, welcoming first impression so that anyone who comes in feels comfortable and well taken care of.
She greets visitors and directs them to the right person or department. When the system feels confusing, having someone point you in the right direction makes a real difference.
Riley also handles incoming phone calls. She answers questions and redirects calls when necessary, so your question reaches the person best able to help.
If you call us at (316) 282-3440, Riley may be the one who picks up.
Behind every good client experience is a lot of coordination. Riley manages the flow of emails, both incoming and outgoing, to make sure each message reaches the right person.
She also schedules appointments and keeps track of calendars. When a meeting needs to be set up, she coordinates it. That means fewer missed connections and less back-and-forth for you.
Riley's role includes plenty of tasks clients may never see:
These details help the whole office run smoothly, so our team can focus on answering your insurance questions.
Riley works with both staff and clients. Whether she is answering an inquiry or helping with a special request, her aim is to provide excellent customer service. She wants everyone who enters the office to feel welcome and supported.
That matters whatever kind of coverage you are exploring. 316 Health Insurance helps with Medicare, ACA and Marketplace plans, individual and family health insurance, small group health insurance, self-employed health insurance, and COBRA and turning 26. We serve people in Wichita, KS and Tulsa, OK. Riley helps make sure you reach the right person for your situation.
Outside the office, Riley recently got engaged. She is planning a September wedding with her fiancé, JT. At home, she has two dogs, Mailey and Dozer.
You do not have to figure out health insurance alone. Reach out through our contact page or call (316) 282-3440, and we will help point you in the right direction.
A client care coordinator is often the first person a client meets. Riley greets visitors, directs them to the right person or department, answers and redirects phone calls, and manages incoming and outgoing emails. She also schedules appointments, keeps calendars, and handles administrative work such as filing and data entry.
You will often start with Riley, who handles incoming calls and greets people when they walk in. She answers your questions and, when needed, connects you with the right person or department so you are not left guessing who can help.
316 Health Insurance helps with Medicare, ACA and Marketplace coverage, individual and family plans, small group and self-employed coverage, and COBRA and turning 26. Our team makes sure you feel welcome and supported, and that your questions reach the right person. We serve Wichita, KS and Tulsa, OK.
Visit /contact to book a time or ask for a quote, or call (316) 282-3440. Riley and the team will help connect you with the right person for your coverage questions.
I'm Riley. I recently got engaged and will be getting married this September to my fiancé JT. I have two beautiful dogs, Mailey and Dozer. As a client care coordinator, I'm often the first person a client sees when they walk into the office, so it's important that I create a positive and welcoming first impression.
My job involves greeting visitors, directing them to the right person or department, and ensuring they feel comfortable and well taken care of. I also handle incoming phone calls, answering questions, and redirecting calls when necessary. In addition, I manage the flow of emails, both incoming and outgoing, to make sure they reach the right person. Scheduling appointments and keeping track of calendars is another key part of my role.
Along with coordinating meetings when needed, I also take care of various administrative tasks like filing, updating records, and entering data into our system. I'm also responsible for making sure that the office is well stocked with supplies and maintaining a tidy, organized environment throughout the day. I interact with both staff and clients, and my goal is to provide excellent customer service. Whether it's answering inquiries, assisting with special requests, I aim to ensure everyone and everything runs smoothly and that everyone that enters the office feels welcome and supported.
Talk to a real person.