Client Care Coordinator
LaDonna joined the 316 Health Insurance team in September 2026 as our Client Care Coordinator, bringing more than 20 years of customer service experience and a genuine passion for helping people. She enjoys connecting with clients, making them feel welcome, and helping them navigate their experience with 316. Having experienced a lengthy and complex medical journey within her own family, LaDonna understands how overwhelming healthcare and insurance can feel, and she brings that empathy into every interaction with our clients.
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